The following is a summary of how you can complain about any service provided by Angel IP, in accordance with the guidelines set out by the Solicitors Regulation Authority, details can be found here (external link to the Solicitors Regulation Authority website).
1. First step: Contact us and tell us!
We aim to provide the highest standards of service to our clients: if however we fall short in some way and you’d like to complain, please contact us as soon as possible, while the details are still fresh in your mind.
The managing partner is your first contact in respect of any performance deficiencies. Please contact our managing partner via one of the following routes:
- Tel: +44 (0)207 354 4599
- Mob: +44 (0)7725566715
Hopefully the matter will be resolved informally and quickly. Please try to be as comprehensive and detailed as possible when describing any shortcoming.
The managing partner will endeavour to handle any issues you raise within 14 working days of being contacted.
If, after following the suggestion above, you are still unhappy with our response, there are two further routes to complain, also in accordance with the SRA guidelines here (external link to the Solicitors Regulation Authority).
2. If still not satisfied, you can complain to the Legal Ombudsman
If Angel IP has not resolved the complaint to your satisfaction within eight weeks of contacting them, you can then take your case to the Legal Ombudsman. The Legal Ombudsman will usually only accept your complaint if have first complained to us. As long as you have done this, the time limits for then taking your complaint to the Legal Ombudsman are as follows:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
The office of the Legal Ombudsman can be reached by
- Tel: 0300 555 0333
- Web: Legal Ombudsman website (external link to the Legal Ombudsman website), or
The Legal Ombudsman’s work covers deals with all aspects of poor service, aiming to resolve any dispute quickly by agreement between the parties. If no such agreement is possible, the Legal Ombudsman can take further action and may order an apology, a refund part/all of fees, a return of documents or a financial compensation. Such orders are legally binding and enforceable.
3. Alternatively, you can also complain to the SRA.
If the complaint relates to a breach of SRA principles, then complain directly to the SRA. If, however, the issue is in respect of poor services, then it is better to take up the matter with the Legal Ombudsman.
As with the other options, please ensure your complaint is clear, comprehensive and is accompanied, if appropriate, by relevant evidence. To complain to the SRA, please use the SRA’s Report Form available by clicking 'How to report a solicitor or firm to the SRA'. (external link to the Solicitors Regulation Authority website).
The SRA will acknowledge your submission and may contact you to obtain more details. The SRA will act if it thinks there has been a breach of its principles. taking into account the risk posed to the public and consumers. If the risk is serious the SRA will take formal action against a firm or solicitor, such as limiting their activities.
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